Read Your Bill

Reading Your Bill

Your power bill contains information to help you understand your energy use. This page contains descriptions of each element in the bill you receive on a standard bill, equal billing bill, and demand bill.

Bi-Monthly Bill

Bi-Monthly Billing Legend

Item	Description
1. Account Numbers	Account numbers are assigned to each new account. Your account remains the same even when the address changes.
2. Service From	The dates of service covered by this bill.
3. Meter Number	This unique number identifies your meter. It is usually six digits and unique.
4. Rate Code	Identifies the rate classification used for billing your service.
5. No. of Days	Total number of days in this billing period.
6. New Meter Reading	Your most recent meter reading.
7. Last Meter Reading	Your previous meter reading. Subtract from current to determine usage.
8. Multiplier	Used to calculate electricity usage from meter readings.
9. kWh Used	Total kilowatt hours used during this billing period.
10. Energy Charges	Breakdown of energy charges based on kWh usage. As of May 1, 2026, the energy charge has changed.
11. Other Charges	Includes streetlights, water heaters, heating systems, service charges, adjustments, and taxes.
12. Please Pay By	The date and amount of the total payment due, including arrears or credits. If needed, request a payment arrangement through MyAccount or call 1‑800‑428‑6230.
13. Web Access Number	Used to register for paperless billing. Sign up for MyAccount.
14. Your Average Cost	Average daily electricity cost. Sign up for MyAccount to access MyEnergy Insights.
15. Past Electric Use	12‑month overview of your average daily usage.
16. Remittance Stub	Detach and mail if paying by cheque. Find the one that’s right for you.

Equal Billing Bill

Equal Billing Legend

Item	Description
1. Account Numbers	Account numbers are assigned to each new account. Your account remains the same even when the address changes.
2. Equal Bill Amount Due	This is the date and total payment due, including current and any past equal billing amounts owing.
3. Service From	The dates of service covered by this bill.
4. Meter Number	This unique number identifies your meter. It is usually six digits and unique.
5. Rate Code	Identifies the rate classification used for billing your service.
6. No. of Days	Total number of days in this billing period.
7. New Meter Reading	Your most recent meter reading.
8. Last Meter Reading	Your previous reading. Subtract from current to determine usage.
9. Multiplier	Used to calculate electricity usage from meter readings.
10. kWh Used	Total kilowatt hours used during this billing period.
11. Energy Charges	Breakdown of energy charges based on kWh usage. As of May 1, 2026, the energy charge has changed.
12. Other Charges	Includes streetlights, water heaters, heating systems, service charges, adjustments, and taxes.
13. Total Account Balance	Total electricity charges not yet covered by equal billing payments.
14. Equal Bill Owing	Equal billing amount unpaid from previous months.
15. Current	Current month’s equal billing charge.
16. Due	Total equal billing amount due (owing + current).
17. Web Access Number	Used to register for paperless billing. Sign up for MyAccount.
18. Bill Message	Important messages, including rate changes.
19. Your Average Cost	Average daily electricity cost. Sign up for MyAccount to access MyEnergy Insights.
20. Past Electric Use	12‑month overview of your average daily usage.
21. Remittance Stub	Detach and mail if paying by cheque. Find the one that’s right for you.

Demand Billing

Demand Billing Legend

Item	Description
1. Account Numbers	Account numbers are assigned with each new account. Your account remains the same even when the address changes for the account.
2. Please Pay By	The date and amount of the total payment due. This amount includes current charges plus any arrears or credits.
3. Service From	The dates of service covered by this bill.
4. Meter Number	This unique number identifies your meter. The meter number is usually six digits.
5. Rate Code	Identifies the rate classification used for billing your service.
6. No. of Days	Total number of days in this billing period.
7. New Meter Reading	Your most recent meter reading for the meter listed.
8. Last Meter Reading	Your previous meter reading. Subtract from the current reading to determine usage.
9. Multiplier	Used to calculate electricity usage by multiplying the difference between readings.
10. kWh Used	Total kilowatt hours used during this billing period.
11. Current Demand	Your highest 15-minute interval average demand during the billing period.
12. Energy Charges	Based on the highest rate of consumption during the billing period. Components: Demand charge First energy block charge Second energy block charge As of May 1, 2026, the energy charge has changed.
13. Other Charges	Includes streetlights, heating systems, service charges, adjustments, and taxes.
14. Your Average Cost	Average daily electricity cost. Sign up for MyAccount to access MyEnergy Insights.
15. Past Electric Use	Comparison of your usage over the past year including demand and load factor.
16. Remittance Stub	Detach and mail with cheque. Find the one that’s right for you.
17. Web Access Number	Used to register for paperless billing. Sign up for MyAccount.